We make every effort to accurately describe the size of our range before you buy, so that you know exactly what you will receive in the mail. There is nothing worse than buying an item online and finding out on arrival, that its the wrong size!
We don’t want to waste your time and we want you to get exactly what you expect, every single time. Check out the sizes in the description above to help you purchase the right size for your application, and feel free to send us a message with any questions before you buy.
Product surface finish
As each piece is individually cut using a high powered laser, the natural wood-burn look may differ from piece to piece. The burn will also vary between product sizes. Because the burn marks are created when the item is cut, the “large” option for this design will have cut lines further apart than the “small” size option, resulting in what may look like less burn on the larger design.
Material – What is MDF?
MDF is a wood called Medium Density Fibreboard which in layman’s terms, can be defined as panel products made from wood that has been pulverised into tiny fibers, heated, mixed with glue, pressed to a consistent thickness, dried, and cut to size. This material is widely used today and can be found in furniture, cabinets, workshops, houses, etc, etc
We manufacture our Mandalas out of MDF because MDF does not have a grain and has a consistent colour and texture throughout. This makes it very reliable when it comes to cutting and engraving and ensures our products maintain a reliable high quality standard.
MDF can swell if wet so our MDF products are intended for indoor use only.
Hanging and Product Care
We do not supply hanging material as hanging will differ for each situation. We recommend a picture hook or nail however 3M Command Strips work well too.
Take care when handling your item. The more intricate the artwork the more delicate it can be. Make sure that your hanging material is secure because dropping will cause breakages. Try to hold your design evenly by the larger sections where possible. Do not get this product wet, intended for indoor use only.
Packaging and Handling
We package your product inside the MDF sheet that the design has been cut out of. This creates a perfect fit for your intricate design. To ensure your product arrives without any issues, we add a sheet of MDF to the top and bottom of your order and bubble wrap everything together. We take full responsibility for your order arriving in one piece.
Lead time and Shipping
As soon as you place your order, we will cut and ship your item within 7 working days of receiving payment (but usually quicker!). We ship your order Via Australia Post or Fastway and you can typically expect your order to arrive within 1 to 4 business days depending where you are located in Australia. All of our items are tracked and you will be provided tracking information via email as soon as it leaves our workshop.
Our Guarantee to you
At SJB Laser, we put a huge amount of effort into making sure our products are represented online as close to the real thing as possible. Our commitment to you is to make sure you really are happy with your purchase and in order to remove any doubt, we guarantee our service in the following ways:
Lost or broken in transit? We’ll ship another one!
We take full responsibility for the safe arrival of your order (we know couriers are rough at times) and if your delivery driver decides to ‘Frisbee’ your package over the fence resulting in damage, we’ll have another one on the way asap. We won’t start another customers order until yours is on its way to your address.
Late arrival? Full Refund!
In the event that we take longer than we promised to ship your order (you can expect your order to have left our workshop in 7 days from payment received), we will refund you in full, shipping included. We track all of our orders and provide you with this information upon delivery so we advise you allow 10 full working days from making payment to having your order delivered to your door.